Delivery Policy

If your order is out of stock, it will be especially made for you, kindly allow us up to two weeks for production. Contact our team to confirm your item availability on WhatsApp +971507779009 or by email at info@savolinna.com, our team is delighted to help.

Exchange Policy

All our products are final sale and are non-refundable in any circumstances. However, if you are not completely satisfied with your purchase, we will happily offer you an opportunity to exchange for another item of equal or higher value. Note that items customized or engraved can’t be exchanged. 

Email us at info@savolinna.com or WhatsApp us at +971507779009  to obtain the  required assistance and start the process. This must be done within two days of receiving your order.

Important note: Due to the nature of our items, any exchange request after the two days of receiving your order wont be accepted. 

There’s no extra cost to exchange your purchase for an alternative size or color, this is subject to availability, you can also request a store credit and process a new order at your convenience.

How to exchange an item: 

• To exchange your order, you must communicate with us within two days after receiving your order.
•  The return shipping costs are complimentary.
• All items must not have been worn and in the original condition and packaging.
• Items worn, damaged, or manipulated will be rejected in an exchange
• All items must be returned in their original packaging using the indicated courier service by our team. 
• Your item must be returned immediately after receiving the return labels and dispatch information. (Please note you must print your labels)

 

DOMESTIC SHIPPING DISCLAIMER

• An adult signature is required for all deliveries.
• All UAE orders are shipped overnight through DHL.
• We offer complimentary shipping on all UAE orders. 
• We offer same-day delivery in Dubai for all orders placed by 2 PM local time (Subject to product availability). 
• Same-day delivery is not available on Sundays. 
• We cannot deliver to PO Boxes.

 

INTERNATIONAL SHIPPING DISCLAIMER

• An adult signature is required for all deliveries.
• All international orders are shipped through DHL.
• We offer free international shipment. 
• The receiver address, email, and mobile number are always required for customs clearance purposes on international shipments.
• We can ship to most countries, including Puerto Rico, Canada, Australia, the United Kingdom, France, Italy, Spain, Germany, Denmark, the United Arab Emirates, Kuwait, Saudi Arabia, China, Hong Kong, Singapore, Japan, Korea, and many others. Please get in touch with us if you have any questions about our international shipping service.

 

Important Notice: 

All domestic and international deliveries are shipped only after payment confirmation, and the funds are credited to our bank account.

SAVOLINNA 2024